Shipping policy
K-2U Shipping Policy
Shipping Area
K-2U currently ships to customers within the United States.
Processing and Delivery
Some K-2U products are sourced and shipped from South Korea. Because international fulfillment may be involved, estimated delivery time is 10–15 business days.
Delivery times are estimates and may vary due to customs processing, carrier delays, holidays, weather conditions, or other circumstances outside of our control.
Shipping Rates
Standard shipping rates are calculated based on the weight of the order. Shipping charges are displayed at checkout before payment is completed.
Free Shipping
K-2U offers FREE standard shipping on orders of $175 or more.
Order Tracking
When tracking information is available, customers will receive shipping confirmation and tracking details by email.
Incorrect Shipping Information
Customers are responsible for providing complete and accurate shipping information at checkout. K-2U is not responsible for delays or delivery issues caused by incorrect or incomplete shipping information.
If you notice an error in your shipping information after placing an order, please contact us as soon as possible. We cannot guarantee that changes can be made once an order has been processed or shipped.
Lost, Damaged, or Missing Packages
If your order arrives damaged, defective, incorrect, or with an item missing, please contact us at k2u.beautyinfo@gmail.com within 7 days of delivery.
Please include your order number, a description of the issue, and clear photographs when applicable. We will review the issue and assist you with the appropriate resolution.
Delays
K-2U is not responsible for shipping delays caused by carriers, customs, weather conditions, holidays, or other circumstances outside of our reasonable control. We will make reasonable efforts to assist customers with shipment-related concerns.
Questions
For questions regarding shipping or your order, please contact us at: