Refund policy

K-2U Return & Refund Policy

ALL SALES ARE FINAL

Due to the hygienic and personal-use nature of skincare, beauty, and cosmetic products, all sales are final. K-2U does not accept returns or exchanges for products that a customer no longer wants, ordered by mistake, or does not like.

Products cannot be returned or refunded due to personal preference, including scent, texture, color, results, skin compatibility, or change of mind. Opened, used, tested, or partially used products are not eligible for return or exchange.

Damaged, Defective, Incorrect, or Missing Items

If your order arrives damaged or defective, you receive the wrong product, or an item is missing from your order, please contact us at k2u.beautyinfo@gmail.com within 7 days of delivery.

Please include your order number, a description of the issue, and clear photographs of the product, packaging, and shipping package when applicable.

After reviewing the claim, K-2U may provide a replacement or refund, as appropriate. We reserve the right to request additional information reasonably necessary to verify the issue.

Skin Sensitivities and Allergies

Customers are responsible for reviewing product descriptions and ingredient lists before purchasing. Individual skin reactions and sensitivities can vary. A reaction or incompatibility with a customer's skin does not automatically qualify a product for a refund.

This policy does not limit any rights or remedies that cannot legally be excluded under applicable law.

For questions regarding an order, please contact us at k2u.beautyinfo@gmail.com.